Lindsay Petzer

Yesterday, our Head of Partnerships, Lindsay Petzer, hosted a webinar exploring how firms are beginning to use Voice AI to deliver meaningful, incremental improvements across their operations. Titled Driving Efficiency: How Firms Use Voice AI for Marginal Gains, the session focused on the growing pressures facing legal firms today, including rising client expectations, increasing inbound enquiries and the continued demand on teams to do more with less. During the 30 minute session, Lindsay...

◆ Industry Insight Why proactive communication still matters Recent commentary in the Law Society Gazette reinforces a familiar theme: the importance of regular client communication, even when there are no meaningful updates to share. It remains one of the most common complaints raised with the Legal Ombudsman. While technology has improved visibility, clients still value proactive, human reassurance. It's one of the reasons we've invested in automated conversational voice solutions -...

Today, as part of National Conveyancing Month, we hosted our webinar Unlock Efficiency with Voice AI: Streamline Workflows, Eliminate Call Bottlenecks and Drive New Revenue , exploring how law firms can take control of communication and create capacity without increasing headcount. In this 30 minute session, our Head of Partnerships, Lindsay Petzer, shared how firms across the UK are using Voice AI to manage both inbound and outbound communication more effectively. The session covered how...