Privacy Policy
What data do we collect?
We may collect personally identifiable information (“Personal Data”) and information about how our Voice AI services are accessed and used (“Usage Data”).
We collect the following Personal Data when you interact with our Voice AI service, either directly or through our clients (e.g. law firms):
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- Phone number
- First and last name (if provided)
- Address details (e.g. property being quoted for)
- Email address and booking details (if scheduling a callback)
- Voice call recordings and transcripts (where consented)
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When accessing the service via a web interface or when we provide follow-up communications, we may automatically collect the following Usage Data:
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- IP address
- Browser type and version
- Pages visited
- Time and date of interaction
- Time spent on pages
- Other diagnostic data
How will we use your data?
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We use your data to:
- Deliver accurate conveyancing quotes
- Provide and operate our Voice AI services
- Record and analyse calls (if enabled)
- Send follow-up messages or booking confirmations
- Monitor and improve service quality
- Detect, prevent and address technical issues
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We may share Usage Data with our service providers (e.g. Synthflow, Twilio, Zapier, Cal.com) for technical operations and service delivery. We do not share Personal Data with third parties unless authorised or required by our clients.
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Data Protection and Security
We use commercially reasonable and accepted means to protect Personal Data, including encrypted transmission, role-based access control, and audit logging. However, no method of transmission over the Internet or electronic storage is 100% secure.
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If we suspect a data breach, we will use reasonable means to notify affected individuals or our clients as appropriate.
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Disclosure of Data
We may disclose Personal Data if:
- Required to do so by law or public authorities
- Necessary to prevent or investigate wrongdoing
- Needed to protect the safety of users or the public
- Required to protect against legal liability
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Transfer of Data
Your data may be transferred and stored outside your country or jurisdiction, including the UK or EU. Where this occurs, we ensure adequate safeguards are in place such as Standard Contractual Clauses or equivalent agreements.
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Your data protection rights under GDPR
You have the right to:
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- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion under certain conditions
- Restrict or object to processing
- Request data portability
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Requests should be sent to info@collaborativeconveyancing.co.uk. We will respond within one month and may ask for identity verification.
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Cookies
Our services may use cookies to collect standard log information, manage system performance, store session state or preferences, and analyse usage behaviour.
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Privacy policies of other websites
This policy applies only to our Voice AI services. If you follow links to other websites, please review their privacy policies separately.
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Children’s Privacy
We do not knowingly collect data from anyone under 18. If we become aware that such data has been collected, we will delete it as soon as possible.
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Changes to this privacy & cookie policy
We regularly review and update this policy. Any changes will be published on our website.
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How to contact us
If you have any questions, please contact us at: