Collaboration, April 26: The latest from Collaborative Conveyancing

◆  Industry Insight

Why proactive communication still matters

Recent commentary in the Law Society Gazette reinforces a familiar theme: the importance of regular client communication, even when there are no meaningful updates to share. It remains one of the most common complaints raised with the Legal Ombudsman.

While technology has improved visibility, clients still value proactive, human reassurance. It's one of the reasons we've invested in automated conversational voice solutions - enabling proactive outbound calls that keep clients informed and matters progressing.

Read the Law Gazette article →

◆  National Conveyancing Month

Webinar: Unlock Efficiency with Voice AI

Our Head of Partnerships, Lindsay Petzer, hosted a webinar exploring how firms are using Voice AI to manage inbound and outbound communication more effectively, reduce team pressure, and capture more opportunities across the client journey.

We shared practical examples - virtual reception, lead qualification, quotations, proactive matter updates, and client feedback - all demonstrated in real conveyancing environments.

Watch the recording here: https://www.ccai.co.uk/post/unlock-efficiency-with-voice-ai-streamline-workflows-eliminate-call-bottlenecks-and-drive-new-reve

Watch the recording →

◆  Events

Upcoming

Modern Law Conveyancing Conference 2026

We're proud to be sponsoring this year's conference. Our Operations Director, Gemma Fulbrook-Felstead, and Head of Partnerships, Lindsay Petzer, will both be attending. We look forward to catching up with clients, partners, and new contacts on the day.

Recent

LawtechUK Showcase, Guildhall, York

Gemma spoke about how Voice AI is finding a practical place within law firms. A key theme: technology isn't always about fixing what's broken, it's about making good processes more consistent, responsive, and less dependent on stretched capacity.

Awards

British Conveyancing Awards 2026 🎉

We were proud to sponsor the Collaboration of the Year award. Our founder, Chris Harris, presented the award on the night to Movera, Connells, and iamproperty.

Congratulations to the winners and everyone shortlisted. Thank you to Today's Conveyancer and Today's Media for bringing the industry together.

◆  Client Spotlight

Taylors Legal: Advanced Receptionist go-live

We recently sat down with Michael Mercer, CEO of Taylors, to discuss his experience following the go-live of their Advanced Receptionist. In a short video series, Michael shares how the solution is supporting his team, improving responsiveness, and enhancing the client experience.

Watch the video series here: https://www.ccai.co.uk/post/taylorslegal

Watch the video series →

◆  Industry Data

AI adoption across UK law firms

Recent research shows AI is becoming embedded in everyday legal work across the UK, with the most widely adopted use cases focused on reducing administrative burden, including note-taking, client communication, and managing routine enquiries.

This reflects what we're hearing from firms across the country, particularly around call handling and the opportunity for marginal gains through smarter use of technology.

62%

Active AI users

79%

Report time savings

67%

Rate AI capability good+

Read the full research here: https://itbrief.co.uk/story/uk-law-firms-lead-ai-use-for-time-savings-profit

Read the full research →